Windows 11 on an HP 15-bs013dx laptop: touchpad driver issue

I took a laptop from the “used” stack when I took over as Commander of the local DAV. As it had belonged to one of our Chapter Service Officers, I didn’t even boot it to the OS prior to wiping the hard drive. Our older batch of laptops came with Windows 10 Home Edition and I wanted to upgrade to Pro, so I decided to try a clean install of Windows 11 Professional. The install was straight-forward, and the computer has been running flawlessly since, with two exceptions. First: the touchpad was overly sensitive and made typing challenging. Second: the Wifi connection drops randomly on one specific Comcast based network. I spent some time fixing the former this last week and the laptop is a lot more useful now.

The touchpad issue was resolved by locating and installing the correct WIndows 10 driver. This was not a particularly straightforward process as the current version will not install, and tosses an error that it is “not compatable” with this version of the OS. OK, I get that it doesn’t like Windows 11, but the Machine is dual-bootable and it didn’t install in 10 either. What I finally wound up doing was working backwards with the HP support site versions until I found a driver that installed. In my case it was the version for Windows 10 (1809) dated December, 2018.

Then I booted to Windows 11 and wound up doing the following:

  1. Uninstall any current version of the Synaptics driver through Add or Remove Programs.
  2. Open the Device Manager, locate your Touchpad under Mice and other Pointing Devices
  3. Right click and select Properties.
  4. Select the driver tab, and Uninstall Device.
  5. Reboot if required
  6. Install the new driver
  7. Reboot
  8. Access the Touchpad settings though the Settings app>Bluetooth and Devices>Touchpad>More Touchpad Settings
  9. You should see the Synaptics setting page now and be able to disable internal pointing device…

Note: I purchased the Windows 11 license as well as Office from Key Incentive. I’ve used them for a number of Windows 10 and 11 as well as MS Office purchases for our Service Officer computers. They are reasonable and reliable, with their keys activated directly through Micro$oft.

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